Shipping & Returns
*Free Shipping across Canada on orders over $99*
Disclaimer: Orders over $99CAD before taxes, fees, and after discounts/promo codes.
Place your order safely with us and we will take care of the rest! Great customer service, fast shipping to your billing address, and no surprise charges from the postal services. For us to offer you the absolute best prices on all supplements, actual shipping cost will be calculated at checkout.
All orders ship within one business day. Orders typically arrive within two (2) to six (6) business days (Monday through Friday, not including holidays) from the day it ships out. Once your order ships a tracking number will be emailed to you. All parcels are insured up to $100.
Important Notice: Delivery addresses and billing addresses must match to ensure compliance with payment and delivery verification. Based on increased internet security, we request that you add any alternate shipping address to your credit card by calling your card services number on the back of the card you want to use. With having your billing and shipping address the same, you can avoid any delays or order cancellation. Your card company allows you to have up to 2 different addresses on file.
Oversize and Rural Area Shipping Costs: All oversize and rural area order shipping costs are calculated individually. These orders will not qualify for our Free Shipping Promo. Most often if the order total is large enough we can ship it for free however on occasion some orders will incur additional shipping costs. We will always let you know prior to shipping and let you know your options. Getting your order refunded is always an option if the cost of shipping doesn’t make sense based on the order.
Undeliverable Packages: Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, please contact us to make arrangements for reshipment.
- Do not order items that are illegal to import into your country.
- Laws are different in every country and we cannot keep up with them all. It is your responsibility to check with your Customs Office to see if your country permits the shipment of our products to your country.
We offer same day or next day local delivery free of charge for orders over $75.00.
Orders must be placed before 4:00 PM for same day/next day delivery.
Local delivery only applies for areas within the perimeter of Winnipeg Manitoba, Canada.
*Please include a valid phone number. This will allow us to call and confirm delivery times. If you do not include a contact number the order will not be delivered.
*Please include any special instructions for delivery in the ADD A NOTE TO YOUR ORDER section of the CART page.
Since we offer the lowest prices possible, we do not accept returns on merchandise purchased from our website, once it leaves our warehouse.
Acceptable reasons for returns, would be if you for received an item that you did not place an order for or a defective product. Before completing your order review your cart as we will not accept returns if you picked the wrong product or flavor. We ship the items you placed in your cart.
If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for us to file a damage claim. Save the merchandise and the original box and packaging it arrived in, we must be notified with 24 hours of receipt. Please use the contact us link to email us. Be certain to state your order # please with email.
Summer Months and Nutritional Bars
*During the hot summer months, there is a possibility that nutrition bars will melt during shipping. Please keep this in mind before ordering. If you have any doubt, do not purchase nutrition bars during the summer months. We DO NOT accept any returns on nutrition bars for any reason during June - September.*
*We reserve the right at any time to reject, correct, cancel or terminate any order for any reason whatsoever. If the price of any product you order was incorrectly displayed on our website, we will provide you with an opportunity to place an order at the correct price.
If you have any questions, don't hesitate to contact us at 1 (204) 221-6963